Refund Policy

At Jaimcord Healthcare, we strive to provide the highest quality eye care and medical solutions. Due to the hygienic and sensitive nature of our healthcare products, we maintain a strict policy regarding returns and refunds.

1. Non-Returnable Products

• To ensure the safety and efficacy of our medicines, all products—including the Jaimcord Eye-Vana Under Eye Cream—are non-returnable once delivered.

• We cannot accept returns on items once they have left our controlled supply chain to ensure 100% genuine quality for all customers.

2. Order Cancellations

• Orders can only be cancelled before they have been dispatched from our facility.

• Once an order is in the "Dispatched" or "Shipped" status, it can no longer be cancelled or refunded.

3. Refund Process

• Refunds are only applicable to successfully cancelled orders.

• Once a cancellation is confirmed, the refund will be processed to your original payment method.

• Please allow 5–7 business days for the refund to reflect in your account, depending on your bank's processing time.

4. Damaged or Wrong Items

• In the unlikely event that you receive a damaged or incorrect product, please contact us immediately at support@jaimcord.com.

• Please provide your order number and clear photos of the package and product to help us resolve the issue.